Speed Beats Data Security for UK Air Passengers

In an era of rising cyberattacks, a new UK report reveals most air travelers still put speed and convenience ahead of data security.

According to Getronics’ 2025 Travel Trust Barometer, 53% of British passengers say a smooth journey is their top priority, while just 36% rank protecting their personal data as their main concern. However, the report also shows that six in ten (59%) of UK air passengers fear loss of personal data when flying.

The findings highlight a growing tension between the push for frictionless travel and mounting risks around personal data collection, as airports expand their use of biometrics, facial recognition and digital tracking.

Andrew Madigan is a client director at Getronics, a global leader in digital transformation and secure IT solutions. He said: “Travelers want quick, seamless journeys but often don’t realize how much personal data is involved and how it’s used. Our report shows a widespread lack of awareness of the data shared and with whom it is shared, which puts trust at risk should an airport expose passenger data.”

The report highlights than just over half (55%) of all travelers said they felt in control of their personal data while booking or taking a flight – yet only one in four passengers read terms and conditions before handing over personal information when booking travel.

Madigan added: “We work with clients in the aviation sector every day, so we know first-hand that the industry is facing a persistent rise in hacking attempts. It’s no longer a question of if airports will be targeted by cybercriminals – it’s a matter of when and how often.”

Rob Nidschelm, global head of operational security at Getronics, said: “The good news for airports is that this is not a rejection of technology. Travelers are open to greater use of technology in return for improved experience. However, our own threat intelligence continues to highlight a persistent rise in targeted attacks on aviation, particularly on passenger data systems, biometric platforms, and third-party integrations critical to airport operations. This isn’t theoretical: we’ve seen ransomware groups and state-linked actors specifically probing airport defenses across Europe.

“With the push to a digital paperless experience ever increase the sensitivity of the data increases its value to hacking groups. Trust in digital travel relies on trust in the security behind it, the aviation sector aviation sector must treat cybersecurity not as a compliance checkbox but as a continuous operational priority.”

Getronics specializes in building resilient, industry-leading IT security systems that protect mission-critical operations and works with airports in the UK and internationally.

“Airports need to continue to build trust and that starts with a strong digital infrastructure,” Madigan said. “Speed and experience matters, but the challenge of securing personal data against determined and well-resourced hackers is more daunting than it’s ever been.”

Garrett Releases Checkpoint Kiosk for Enhanced Security Screening

Texas-based Garrett Metal Detectors announced yesterday that it had begun taking orders for its newly released SecureFlow Kiosk. The SecureFlow Kiosk is an enhanced user interface for Garrett Paragon walk-through metal detectors. This tablet-based accessory provides constant access to recent alarm information as well as current walkthrough settings and a live view of the Paragon’s zone indication and ready lights. It connects to the detector via a wired ethernet connection. The company says that the kiosk will enhance both throughput and security by improving secondary screening efficiency and reducing fatigue and the impact of any attention lapses that occur with checkpoint staff.

“Paragon is the pinnacle of performance in security metal detection, and the SecureFlow Kiosk is the next step in creating a superior checkpoint experience with uncompromising results,” said Steve Novakovich, CEO of Garrett. “In recent years there has been a lack of progress in our industry in improving the tools and the processes of secondary screening, which is the check that comes after the primary screening platform signals an alarm. At Garrett, we have always believed that checkpoint security is only as good as the secondary screening process. SecureFlow helps address the need for better secondary screening by keeping critical information in front of the secondary screener in a simple, yet highly actionable form. With the SecureFlow Kiosk, the screener doesn’t have to observe the zone lights at the time of alarm or remember the location of the alarm in order to quickly and efficiently identify and remove contraband and threat objects. The benefit of SecureFlow for our customers is a faster identification of targets, a better checkpoint experience for those being screened, and possibly a reduction in the number of secondary screening personnel that are needed for smooth operations.”

The SecureFlow Kiosk is manufactured at Garrett’s Garland, Texas facility with appropriate design patents and trademark protections. Garrett encourages security customers to insist on buying genuine products from reputable companies to ensure quality, product performance, and effective security operations.

Product details for SecureFlow are now live and available on at the company’s website.

Turtle Smuggler Caught in Miami Intl. Airport

According to the TSA, a woman from Florida was flying out of Miami International Airport tried to smuggle two turtles stuffed in her brassiere. She tried to walk through a security checkpoint with the turtles. 

TSA says travelers are allowed to go through the checkpoint with small pets, but they must be removed from any carriers and carried through the checkpoint. But in this case she was busted by the TSA for trying to sneak the reptiles through a security checkpoint in her bra. Sadly, one died, according to TSA, and the other turtle was turned over to the Florida Department of Fish and Wildlife.

Amadeus Extends Engagement with Australian Department of Home Affairs for Departure SmartGates Program 

Amadeus announced the extension of the collaboration between the Australian Department of Home Affairs and Vision-Box Australia, an Amadeus company. The new, multi-year agreement sees the delivery of continued support for the Departure SmartGates program across ten of Australia’s international airports, safeguarding the service levels of an operational capability that is mission-critical to the Australian Border Force.   
 
This extension reflects the Department’s commitment to continue leveraging advanced biometric self-service and Smart Gate technologies to support smooth border operations and facilitate secure and efficient international travel. 
 
As part of the agreement, a mid-life refresh of the Departure SmartGates infrastructure will be undertaken, extending the useful life of existing assets and ensuring the system is underpinned by contemporary technology and platforms. 
 
A key component of this refresh is the deployment of Amadeus Visiontec Facial Recognition technology, which will enable the Departure SmartGates to benefit from the most current versions of facial recognition algorithms. This advanced solution is designed to stay up to date with the changes in biometric matching, contributing to a more efficient and secure traveller identification process 
 
Amadeus, through its fully owned subsidiary Vision-Box Australia, has been the provider of Departure SmartGates technology to the Department of Home Affairs since the inception of the program in 2015, supporting the Australian Border Force on its journey to modernize its border control systems.  
 
“We are deeply grateful for the continued trust placed in Amadeus by the Australian Department of Home Affairs and the Australian Border Force,” said Jean-François “Jeff” Lennon, senior vice president, global business development Border Authorities, Amadeus. “This renewed agreement not only strengthens our longstanding position as a key service provider to the Australian border, but also underscores our shared vision for smart, secure and efficient borders. By integrating our proprietary Visiontec Facial Recognition technology, we aim to enhance the traveler experience while upholding the highest standards of border security. We remain committed to supporting Australia’s seamless travel initiatives and contributing to the safety and efficiency of its border operations.” 


SITA Says Aviation Industry Transformation Clearly Reflected in Record Results

With global IT spend in air transport soaring to an estimated $37 billion in 2024, the race is on to modernize fast. As infrastructure strains under rising passenger numbers, the focus is firmly on smarter systems, seamless journeys, and sustainable operations.

Announcing SITA’s results at the company’s recent Annual General Assembly, SITA CEO David Lavorel said: “With air traffic set to grow 7% between 2025-2027, infrastructure will continue to be stretched. At the same time, travelers are expecting more convenience than ever, and regulatory pressure is rising. But the opportunities to do things better through transformation are huge. Our role is to deliver the travel tech the industry needs for new levels of efficiency in the flow of passengers, the movement of aircraft, and the fluidity of operations.”

SITA’s 8.3% revenue growth to US$1.6 billion in 2024 is driven by strong performance across its Airports, Borders, and Aircraft businesses, and all four of its geographies. Strategic acquisitions and product innovations fueled this momentum, allowing customers to transform quickly and operate with greater agility. The newly released SITA Group Impact Report 2024 shows how SITA is helping airports, airlines, and governments respond by delivering smart, data-driven technologies to keep passengers, baggage, and operations flowing smoothly and sustainably.

A key milestone in the year was SITA’s acquisition of Materna IPS, expanding its ability to deliver fast, self-service passenger journeys through the industry’s most powerful passenger processing portfolio. SITA also acquired ASISTIM, adding centralized airline operations control services, and launched SmartSea, bringing the company’s travel tech expertise into cruise and rail. Its most recent acquisition is Italian airport design experts CCM, to create future-ready travel spaces, planning for optimum passenger flow and baggage handling in the early stages of airport and terminal design.

When it comes to sustainability, already more than 40 airlines use SITA OptiFlight, or other products contributing to reduce carbon emissions, collectively saving an estimated 308,000 tons of CO₂ in 2024 — enough to fly a commercial aircraft around the world over 1,000 times. Additionally, the great adoption of solutions like SITA Eco Mission, Total Optimizer, and eWAS supporting compliance, emissions reduction, fuel efficiency, and data-driven decision-making is a testament of an industry taking positive action on critical areas as such.

On SITA’s own efforts towards sustainable operations, a bold new sustainability strategy, centered on four key areas: reducing climate impact, supporting its people, improving business practices, and providing products that have a positive impact on the air transport industry’s journey to net zero carbon by 2050. As part of its strategy, the company has also committed to reducing its own emissions to net zero by 2050, cutting its carbon footprint by 4.2% every year.

“Our customers tell us they need flexibility, speed, and visibility – all while needing to do more with less,” added Lavorel. “Transforming travel and transport means having the right travel tech to streamline journeys and operations while also reducing carbon emissions. That’s why we’re investing in AI, data, apps, cloud, and digital identities, and co-innovating with customers to build smarter, more sustainable journeys from end to end.”

SITA’s continued transformation as an organization has also played a critical role in powering this momentum. In 2024, the company streamlined delivery, digitalized service models, and added new skills and competencies essential to the innovation the industry needs. With AI, cloud, apps, digital ID, and real-time data, SITA has agile building blocks that help airports and airlines adapt quickly, operate efficiently, and deliver seamless journeys. By strengthening its technology engine and investing in high-performance teams and tools, SITA is building the foundation to deliver the next generation of travel technology at scale.

Read the full report on the SITA website.

Delta Pilot Arrested in Cockpit Upon Arrival in SFO

A Delta pilot was arrested Saturday, July 26 by the Contra Costa County Sheriff’s Office with the assistance of federal agents, just after his flight pulled into the gate. The flight originated from Minneapolis and landed at San Francisco International Airport, according to authorities.

The Boeing 757 landed around 9:35 p.m. As the passengers began deplaning a group of approximately 10 officers boarded the plane and arrested the first officer according to eyewitness accounts.

A spokesperson for Homeland Security Investigations in San Francisco said in a statement that the agency assisted local officials in executing an arrest warrant. “This is an ongoing local investigation with the Contra Costa County Sheriff’s Office,” the spokesperson said.

“They barged through and stormed the cockpit,” an eyewitness told a local San Francisco news outlet. “They removed the copilot, cuffed him, presumably arrested him, and brought him back down the aisle to deplane.” The woman went of to say that people on the flight were “shocked and stunned” by the development.

“I don’t know if this person was disappearing before our eyes, if there had been a crime committed, or what exactly was happening,” she said. The other pilot told passengers he had “No idea what just happened.”

Later, a senior official with the Department of Homeland Security released a statement saying HSI “arrested a pilot at SFO on CSAM [child sexual abuse material] charges.”

TSA Seeks Private Sector Solutions to Enhance Airport Security and PaxEx

The Transportation Security Administration (TSA) issued a Request for Information (RFI) for the development and deployment of turnkey solutions for use at airport security checkpoints. 

The RFI supports TSA’s strategic goal to identify innovative, technology-driven solutions that strengthen aviation security and enhance the overall passenger experience. Respondents are encouraged to propose turnkey models, incorporating cutting-edge screening technologies to deliver a curated, secure, customer-centric experience at security checkpoints. 

“TSA is constantly looking for innovative private sector solutions to enhance security and improve the passenger experience at TSA checkpoints,” said TSA Acting Administrator Ha Nguyen McNeill. “Homeland Security Secretary Noem recently announced TSA’s elimination of the mandate for passengers to remove their shoes. This effort will continue to drive a golden age of travel for future innovations by allowing private sector organizations to submit ideas or solutions that will help make airport screening faster, more secure, and easier on the traveling public.”

TSA is looking for solutions that will:

  • Enhance aviation security effectiveness
  • Reduce total operating costs, workforce requirements, and manual labor
  • Improve passenger experience and throughput
  • Maintain full compliance with TSA’s performance standards and regulatory oversight
  • Incorporate AI-driven threat detection and remote screening
  • Increase adaptability during surge events or staffing constraints
  • Optimize workforce capabilities through automation or robotics for passenger and baggage screening

Proposed solutions must meet TSA’s high security standards while improving efficiency, reducing wait times, and promoting operational excellence. By integrating advanced technologies with thoughtful checkpoint design, TSA aims to achieve a balanced approach to ensure both safety and satisfaction for passengers nationwide. TSA requires technology adheres to open standards-based data patterns for secure, efficient, and scalable real-time data transmission to the TSA Cloud.

TSA’s Screening Partnership Program allows TSA to contract with private screening companies at the request of the airport to provide screening services under TSA’s direction and oversight. 

Submissions are due August 1, 2025. For more information on how to participate in this RFI, please visit GSA’s website.

Fire Alarm Prompts Evacuation of Heathrow Terminal

A terminal at London’s Heathrow Airport was evacuated, a major motorway was blocked and trains were cancelled when a fire alarm went off Friday, July 25. The incident occurred just after 11am and the temporary evacuation was carried out by staff for safety reasons, which some travelers said led to two-hour queues.

An area of Heathrow Terminal 3 was cleared while a fire alarm was investigated, which passengers said had caused huge waits for passport control.

One person there said on social media: “’Fire crews investigating incident in baggage hall at Heathrow T3 mean security border is currently closed. Very long queue already.”

“Following an earlier fire alarm evacuation in parts of Terminal 3, the incident has now been stood down. We apologize for any disruption caused to journeys,” a Heathrow spokesperson said.

DHS Puts Families First with “Families on the Fly” Campaign

U.S. Department of Homeland Security Secretary Noem announced the “Families on the Fly” campaign Thursday, the latest TSA initiative designed to enhance hospitality for families during the airport security screening experience.

 “DHS and TSA are committed to making the airport security experience as smooth and stress-free as possible for traveling families,” said Adam Stahl, senior official performing the duties of deputy TSA Administrator. “The Families on the Fly campaign, being rolled out at select airports, aims to mitigate the unique challenges families face when traveling and minimize stress while maintaining the highest level of security.”

“Families on the Fly” benefits for families include:  

  • Dedicated family lanes at select airports nationwide 
  • Discounted TSA PreCheck fees for families coming soon
  • Dedicated TSA PreCheck lanes for service members and their families  

Current participating airports include: Orlando International (MCO) and Charlotte-Douglas International (CLT). Planned expansions will be coming to John Wayne Orange County Airport (SNA) and Daniel K. Inouye International Airport in Honolulu.

This initiative is one of several TSA has launched to improve hospitality at its 435 airports located throughout the country. “Families on the Fly” will roll out at select airports including Charleston International Airport (CHS), Jacksonville International (JAX), Rhode Island T. F. Green International Airport (PVD), Luis Muñoz Marín International Airport (SJU), and Tampa International Airport (TPA) with additional airports slated for addition in the coming months. Earlier this summer, TSA launched the “Serve with Honor, Travel with Ease” campaign designed to recognize the service and sacrifice of military and uniformed service members and their families. TSA, in coordination with its industry partners, introduced expedited access for military members in TSA PreCheck lanes at select airports near larger military installations. This included dedicated screening lanes, or front-of-line privileges, designed to minimize wait times and improve convenience for service members.

TSA reminds travelers that military personnel and civilian Department of Defense (DOD) staff are eligible for free TSA PreCheck by using their DOD ID number as their Known Traveler Number when booking travel. Children 12 and under may accompany service members and DOD staff in TSA PreCheck lanes without restriction. Minors 13-17 must be on the same airline reservation with a TSA PreCheck-eligible parent or guardian to receive expedited screening.

To learn more, go to www.tsa.gov/military.

In addition, the TSA Cares program remains available for veterans and wounded warriors, providing personalized assistance through the screening process and ensuring a dignified travel experience.

TSA encourages all travelers to prepare for airport security screening, particularly during the busy summer travel season.

Passengers Unsettled After Flight Cancellation and Passports Collected in Thailand

About 300 people had their passports collected in an unsettling delay in Thailand on July 21. The passengers were asked to hand in their passports by Thai immigration while the officials organized alternate travel plans and accommodations, but some travelers were taken aback by the fact that they had to give up their passports temporarily and quickly took to social media to express their concerns.

One person on Instagram wrote: “Flight was canceled, we don’t know when the next flight is, other flights back home are full for 2-3 days, this one may take off in an hour or one week. We won’t know when and we’re passport-less.”

Qantas clarified also in a post on social media: “As the flight was delayed and customers needed to stay in accommodation overnight, in line with Thailand Immigration regulations, passengers were required to temporarily hand their passports to immigration officials in order to exit the airport and transfer to their hotel.”