Chargebacks911, the leading dispute technology specialists, today announces its new partnership with AirlinePros, a representation and distribution firm for airlines and travel suppliers, to defeat fraud and friendly fraud for travel industry merchants.
Like other major online merchants, travel industry partners including airlines, hotels, and online travel agencies, took a big hit from chargebacks filed wrongly against them during the pandemic. People are traveling once again, with the bounce-back beginning in 2021, with global passenger numbers up almost 30% to 2.3 billion. However, this was still only around half of 2019’s 4.5 billion travelers. According to the International Air Transport Association (IATA), it will be 2024 before passenger figures return to 2019 levels. In part, this is due to a lack of personnel such as pilots, which leads to cancellations and disruption that ultimately means customers are dissatisfied and therefore seek refunds.
AirlinePros recognized the struggles their partners were experiencing and sought with Chargebacks911 to solve this problem and assist travel providers worldwide to reduce the losses associated with chargebacks wrongly filed against them. Data sets provided by Chargebacks911 will include negative and positive information about disputes and chargebacks, which help fight friendly fraud as well as cases of true criminal fraudulent activity.,” Achma Asokan Foster, CEO, AirlinePros, said. “For us, this is a key issue that we’ve identified for the airline industry on an ongoing basis. So, we acted by bringing in the expertise, experience, and knowledge of Chargebacks911, to deal with the thousands of chargebacks resulting from the disruptions due to the pandemic and any other reason. We believe that Chargebacks911 will play an important role both in a preventative capacity and improve the overall customer experience for our client airlines and the industry at large.”
Harlan Hutson, director of Strategic Partnerships at Chargebacks911, adds: “Chargebacks911 is well-versed in supporting merchants in the travel space, with deep knowledge and understanding of how the industry works when it comes to fraudulent activity. Airlines are particularly unique in this world, with added complexities and multiple players along the chain, so we are delighted to be able to offer our unparalleled expertise and solutions to AirlinePros clients as it works to get the industry back to normal.”