This podcast from Transport Security International Magazine argues that conflict resolution training is crucial for airline staff to manage unruly passengers and create a more harmonious work environment. The author, a security specialist with extensive experience in aviation, highlights the growing problem of air rage and the need for staff to be equipped with the skills to de-escalate conflict. He emphasizes the benefits of conflict resolution, including reducing stress, improving communication, fostering positive relationships, and ensuring safety and customer satisfaction. The podcast suggests that airlines should implement training programmes that focus on active listening, empathy, negotiation, and emotional control.