This podcast from Transport Security International Magazine examines the challenges of screening passengers with reduced mobility and mental or physical illness at Sofia Airport in Bulgaria. The podcast highlights the need for security personnel to balance thorough screening with sensitivity towards these passengers, particularly as their numbers are expected to increase. The podcast outlines a training programme developed by Sofia Airport Aviation Training Centre, which focuses on disability awareness and effective screening methods that respect passenger dignity and ensure security. The training incorporates various techniques, including role-playing, behaviour analysis, and the use of specialised equipment, with the aim of creating a safe and respectful environment for all passengers.