Lehigh Valley Intl. Airport (ABE) and Aeropuertos Argentina 2000, operators of Argentina’s two busiest airports, Aeroparque Jorge Newbery (AEP) and Aeropuerto Internacional Ezeiza (EZE) have all selected Veovo Passenger Predictability solution to optimize TSA security operations and improve passenger flow.
Through a partnership between Veovo and the Lehigh-Northampton Airport (LNAA), Lehigh Valley International Airport now has detailed passenger movement insights at TSA security lines. It enables the airport to share invaluable real-time information with passengers, improve resource planning and efficiently handle increased passenger volume.
Veovo says their Passenger Predictability solution combines 3D cameras and powerful cloud analytics software to provide key performance indicators, like occupancy, throughput and wait times. The predicted wait times are now presented to travelers on Lehigh Airport’s website, social media platforms and digital displays at the TSA security entrance.
“We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms. Also, it can be used as a reconnaissance tool for planning your itinerary. For example, if you are departing on a Sunday morning flight, passengers can check the week before to see estimated wait times in their travel window,” said Glenn Kurcon, director of information systems & technology, LNAA.
Lehigh Valley International joins other U. S. airports, including JFK, Newark, and Cincinnati, that have selected Veovo to provide situational awareness and make intelligent decisions to balance performance, customer experience and efficiency.
Additionally, the two Argentinian airports have implemented Veovo’s Passenger Predictability solution to optimize operations and improve passenger flow in various processes, including security, immigration, baggage hall and border control.
The AI-powered cloud software measures passenger movement and offers live and predictive insight into customer behavior. By aggregating data from multiple sensors and data sources, the analytics platform delivers valuable metrics such as occupancy, predicted wait times and lane productivity. This allows airports and their partners to take more informed decisions and make passenger processing as efficient and smooth as possible.
The integration with live queue wait-time information displays and airport apps gives passengers have accurate information, the company says. (Continues next page).
“As travelers return to the skies, we see that airports of all sizes are switching on to the power of real data and predictive insight to automate planning, improve real-time decision-making, and deliver exceptional passenger experiences. We are delighted to partner with Lehigh Valley International Airport to help make TSA security processing as smooth and efficient as possible,” says James Williamson, CEO at Veovo.
In May 2021, the LNAA began the construction of a new security checkpoint/terminal connector.
“The Veovo system is completely transferrable into the new space, which adds another enhancement for passengers and ensures ABE maintains a competitive edge while delivering the LNAA’s vision of being the best regional airport system in North America,” said Thomas Stoudt, executive director at LNAA.
“This technology allows Aeropuertos Argentina 2000 to have complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience,” Sebastián Villar Guarino, AA2000, Ezeiza general manager, said. “This is a key step in the AA2000 strategy to develop a smart and digital airport.”